• Keeping families together to help kids heal faster and cope better
  • Guest Resources

    Referrals & Admission

    Requests for rooms at the Ronald McDonald House of San Francisco are made through the Department of Social Work at the hospital where the patient is receiving treatment. Due to the large number of referrals, we prioritize based on level of care, projected length of stay and distance from San Francisco. Unfortunately, a request does not guarantee availability of rooms.

    The following requirements must be met to stay at the Ronald McDonald House of San Francisco:

    Returning Families

    Returning families may call to verify availability and put their names on the waiting list. Confirmation with the Department of Social Work at the hospital where the patient is receiving treatment will still be necessary. Priority for available rooms will go to first-time families.

    Hours

    The Houses, Scott Street and Mission Bay, are accessible to families 24 hours a day, 365 days a year.

    Registration Hours:

    Mission Bay House: 24 house 365 days a year.

    Scott Street: Monday-Friday: 9 am – 11 pm; Saturday: 8 am – 11 pm; Sunday: 8 am – 11 pm

    Office Hours:

    Mission Bay House: 24 house 365 days a year.

    Scott Street: Monday-Friday: 8 am – 12 pm; Saturday: 8 am – 12 am; Sunday: 8 pm – 12 am

    Check In

    Your check in time must be confirmed with the Ronald McDonald House. Failure to arrive or inform staff that you will be late may result in another family being placed in the House.

    Children

    Indoor and outdoor play spaces are available for our young guests.  Parents are required to be responsible for their own children and provide supervision at all times. Children under 18 may not be left unattended. Parents are also asked to clean up after their children in the playroom, dining room and common areas. The House does not provide baby-sitting services.

    Family Chores

    Families are asked to assist with small household chores around the House. All guests are responsible for keeping their rooms tidy and washing their own linens as needed during their stay.

    Security

    For security, the House doors are locked at all times and guests are given keys. Please note: we cannot be responsible for any accidents, thefts, or losses incurred by guests while staying at the House.

    Restrictions

    Smoking is not allowed in the House and is restricted to designated areas.  Pets, firearms, alcohol and illegal drugs are not permitted on RMH-SF property.

    Helpful Resources

    DISCLAIMER: The resources & organizations listed below are not programs of the Ronald McDonald House nor do they represent RMH-SF in any capacity. This list only serves to provide guests with local resources that may provide additional services other than those offered by RMH-SF.

    Transportation

    The UCSF Medical Center operates free shuttle services between the Ronald McDonald House and the UCSF Parnassus campus Monday-Friday, between 7 a.m. – 8 p.m. (excluding campus holidays). No eating, drinking or smoking is permitted in the shuttle vehicle. For more information, guests can call the shuttle hotline between 8 a.m. – 5 p.m. at 415.476.4646.

    The California Pacific Medical Center is a short MUNI bus ride away using the #2 or #4 bus lines.
    Bay Area Rapid Transit (BART)
    Municipal Transportation Agency (MUNI)

    511.org 

    Helpful Links

    American Academy of Pediatrics
    California Pacific Medical Center
    Care Pages – Free Patient Blogs
    American Academy of Child & Adolescent Psychology – Facts for Families (Index)
    Kaiser Permanente
    San Francisco General Hospital & Trauma Center
    Starlight – Social network for children with life-threatening medical conditions
    UCSF Medical Center

    Grief / Bereavement

    Compassionate Friends
    Dougy Center

    * Some of the listed resources were compiled by the Child Life Council.