Scott Street Frequent Guest Questions
Question: How many rooms does the House have?
Answer: The Scott Street house has 10 guest rooms.
Question: What amenities does the House feature?
Answer: The Scott Street House features a communal kitchen and dining room, a playroom for children, a laundry room, and several common areas for the families to share.
Question: How do you send mail to a patient staying at the House?
Answer: Please address all mail to families at Scott Street as follows:
c/o Ronald McDonald House of San Francisco
1640 Scott Street
San Francisco, CA 94115
Process for Staying at the House
Question: What are the criteria for staying at Ronald McDonald House?
Answer: There are four requirements to be eligible for a room at the House:
- The child/patient must be receiving in-patient or out-patient treatment a San Francisco hospital.
- The child/patient must be 18 years or younger, though children who have stayed at the House prior to their 18th birthday are able to use our facilities until they reach age 21.
- The family must live at least 50 miles away from the House. The distance requirement can be modified under certain conditions.
- A pregnant woman who needs to be near UCSF because her baby will need urgent surgery at birth may also stay at the House.
Question: How does one request a room?
Answer: New guests must be referred by a hospital Social Worker.
Question: How much does it cost to stay at the House?
Answer: There is no cost to families to stay at the House. While we request a suggested donation of $10 per night, it is not a mandatory fee or a requirement and all families who meet the criteria above are welcome to stay regardless of their ability to contribute.
Question: What are the hours of the House?
Answer: The House is accessible 24 hours a day, 365 days a year.
Question: Is parking available at Ronald McDonald House?
Answer: Yes, free parking is available at a nearby parking garage for current guests who have a car.
Question: What if I don’t have a car?
Answer: UCSF provides routine shuttle service to and from the House every day; the pick up location is outside of Mount Zion on Sutter Street and Divisadero Street. CPMC also provides a shuttle that picks up on Scott Street and Post Street. Kaiser is within walking distance. There are stores and amenities within walking distance. The rest of the city is accessible via public transportation. If you need assistance determining how to reach your destination, please speak to one of our guest service representatives on site.
Question: How long can families stay at the House?
Answer: Families are welcome to stay as long as is medically necessary. Families depart when discharged by their physician at their hospital.
Question: Are meals provided at the House?
Answer: While the House does try to provide meals as often as possible, families are responsible for providing their own groceries—particularly if they have special dietary requirements. Personal refrigerators and storage cabinets are available for each family to store their food. The House’s family meal program recruits local businesses and volunteers to prepare a home-cooked meal for families several times per week. The House also maintains a pantry with a limited supply of staple items, to help supplement the families if they can’t get to the grocery store. At the Scott Street House, breakfast pastries are donated by La Boulange, and fresh fruit is donated by Bryan’s.
Question: What do I need to bring to the House?
Answer: Families should bring clothing, toiletries, spending money, and anything else they would normally take for a stay at a hotel. Linens, towels, and bedding are provided.
Question: What time can I check in?
Answer: Families staying at the Scott Street House should arrive between 9am-9pm.
Question: Are laundry facilities available?
Answer: Yes, free laundry facilities are provided for families staying at the House. Laundry soap and baskets are provided in each room.
Question: Does the House provide child care services?
Answer: No, the House does not provide childcare or babysitting services.